R.M. Chin provided Owner’s Representation services during the construction of the $100 million, 150,000 SF Integrated Operation Center (IOC) for American Airlines at the Dallas/Fort Worth International Airport.

The IOC allows for the integration of personnel from both American Airlines and U.S. Airways. In addition to leading the interface between the design team, contractor, vendors, and other stakeholder groups, R.M. Chin oversaw the phasing of the integration of approximately 800 employees (from multiple departments) who plan, oversee, and dispatch the airlines’ daily schedule of mainline operations worldwide.

Built to withstand an F3 tornado, some of the state-of-the art features include:

• 475 variable height work stations
• Forty 80” monitors
• Support spaces, including situation rooms, executive suite, and data halls

Emergency procedures, response, and security are also managed around the clock from the IOC.