This month, we recognize Susan Libbey for her monumental efforts in relocating the American Airlines (AA) Ground Equipment Maintenance (GEM) facility and Envoy Auto Shop to the new Ground Service Equipment (GSE) facility; and the AA Corporate Real Estate team at O’Hare International Airport (ORD) to their new offices near Hangar 3. Susan, who is based out of R.M. Chin’s Dallas/Fort Worth office, recently spent two months in Chicago to ensure the moves at ORD went as planned.

For each move, Susan assessed the number of people and amount of equipment that needed to be relocated, the amount of time they had to move, and evaluated both the current space and the destination space – all to develop a move plan that would be the least disruptive with the smoothest transition. Once she figured out the sequence and the type of resources required, she organized a team of professional movers to work with each crew chief during the coordination of employee moves. Employees were urged to move only exactly what they needed from their offices to the new AA GEM facility. “The most challenging part for the AA GEM and Envoy Auto Shop relocation was trying to get all the employees to purge from a space they have worked in for the last 20 years. With something of that magnitude, it took about two weeks to complete,” Susan stated.

Susan has spent the last several years working on move coordination projects for various airlines at the Dallas/Fort Worth International Airport. Most of the airport operation moves Susan is responsible for happen overnight, as to not affect daytime flight operations while moving computers and other equipment. There are some benefits to working the overnight shift. “My favorite part of overnight moves is being out on the airfield at 2am surrounded by the big beautiful airplanes with a nice warm Texas breeze. It is one of the ways I relax and recharge,” said Susan.

Despite the long hours and long days, Susan finds time to eat at Magnolia Table and travel. She is also heavily involved with two organizations, Dwell with Dignity and Hearts & Hammers. Dwell with Dignity designs and installs complete home interiors for families who desperately need an environment that will support health and wellness. Hearts and Hammers’ mission is to repair the homes of low-income homeowners. Within the Hearts and Hammers’ organization, Susan is known as the “Queen of Hearts” because she coordinates all the volunteers and attends all the city/housing meetings.  This past October, they completed six houses. Without Susan’s efforts, this program would not exist.

Keep up the great work, Susan. We are proud to have you on our team!